Review conversations as text
Read the available transcript in the call workspace. Keep the words close to the campaign and lead details rather than copying them into a separate document.
Call transcription
Read the conversation. Find the detail.
Review English call transcripts alongside recordings, source information, and the call outcome.
Conversation intelligence · Built for US call workflowsConversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
CallerI need a heating repair.
Open a processed call
Choose a call with an available English transcript.
Conversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
TeamWhat time works for a callback?
Read with the source in view
Review the conversation together with the campaign and call details.
Conversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
OutcomeFollow-up requested
Check and record the outcome
Listen where needed and save the result your team can support.
Explore the steps above. Sample details show the workflow, not a live account.
Conversation intelligence
What changes in your day.
Listening to an entire call is not always the fastest way to find a detail. A transcript gives your team a readable view of the conversation, helping you review the request and decide which parts deserve a closer listen.
Find context for a decision
Use the transcript to understand the service requested, questions raised, or next step discussed. Check the recording when wording is unclear or the decision matters.
Connect text with analysis
Transcript analysis can check the conversation against your rules. Review the evidence behind a result instead of treating an automated label as the whole answer.
From setup to review
Put it to work.
- 01
Open a processed call
Choose a call with an available English transcript.
- 02
Read with the source in view
Review the conversation together with the campaign and call details.
- 03
Check and record the outcome
Listen where needed and save the result your team can support.
A closer look
Useful answers before you start.
Explore the workflow above, then bring your own requirements to an early-access conversation.
Which language is supported?
The current transcript workflow is designed around English calls. Do not assume the same analysis or review experience is available for every language.
Should I treat a transcript as exact?
No. Automated transcription can make mistakes, especially with poor audio, names, or overlapping speech. Check the recording when the precise wording matters.
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