Listen in context
Open an available recording from the call details. Review the source, duration, and receiving destination alongside the conversation.
Call recording
Hear what happened after the ad worked.
Review recorded calls with their campaign, routing details, and saved outcomes.
Conversation intelligence · Built for US call workflowsConversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
SourceSpring search campaign
Set the recording preferences
Choose the recording behavior and notices appropriate to the call workflow.
Conversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
ConversationRepair estimate request
Open a recorded call
Find the call by campaign or date and review its available audio.
Conversation review
Caller
“I need a repair. Could someone call me back about an estimate?”
ReviewOutcome saved with call
Use what you learned
Record the outcome or a follow-up based on the conversation.
Explore the steps above. Sample details show the workflow, not a live account.
Conversation intelligence
What changes in your day.
Call totals tell you how often the phone rang. Recordings help you understand the request, how it was handled, and what the next step should be. Keep that review connected to the campaign that brought the person to you.
Give feedback on specific moments
Use the actual conversation when discussing lead quality or how an inquiry was handled. A concrete example is more useful than guessing from call length.
Control how recordings are handled
Review recording preferences, access, and retention settings around your workflow. Recording notices and permissions should match how your business operates.
From setup to review
Put it to work.
- 01
Set the recording preferences
Choose the recording behavior and notices appropriate to the call workflow.
- 02
Open a recorded call
Find the call by campaign or date and review its available audio.
- 03
Use what you learned
Record the outcome or a follow-up based on the conversation.
A closer look
Useful answers before you start.
Explore the workflow above, then bring your own requirements to an early-access conversation.
Is every incoming call guaranteed to have a recording?
No. Availability depends on recording settings and successful call processing. Call history and routing details can still help explain a call when audio is unavailable.
Can sensitive audio be automatically removed?
Transcript redaction and audio redaction are different. Lead Source's transcript controls do not mean sensitive words are removed from the recording itself.
Meet your next growth tool
Let’s connect the dots on your calls.
Get an early look at Lead Source, built for the way your business handles calls.