Check for the details you care about
Set analysis rules around the conversation you want to review. Focus on useful signals, such as the service requested or a phrase that needs attention.
AI transcript analysis
A result you can trace back to the words.
Check call transcripts automatically, review supporting quotes, and add a human assessment.
Conversation intelligence · Built for US call workflowsConversation review
Caller
“The heater stopped working. I need someone to repair it.”
FindingRepair request mentioned
Find the service the caller asked for.
The example rule looks for a repair request. The reviewer can inspect the words behind the finding.
Conversation review
Caller
“The heater stopped working. I need someone to repair it.”
Supporting quote“I need someone to repair it.”
See the phrase behind the result.
The supporting text helps a reviewer understand why the rule matched. Check the recording when exact wording matters.
Conversation review
Caller
“Could someone call me back tomorrow morning?”
OutcomeCallback to arrange
Keep the decision with your team.
An analysis result supports the review. A person confirms what happened and chooses the appropriate follow-up.
Explore the steps above. Sample details show the workflow, not a live account.
Conversation intelligence
What changes in your day.
An automated label is useful only if your team can understand why it appeared. Lead Source brings the analysis and the supporting conversation together so a reviewer can check the result before using it in a business decision.
See evidence beside the result
Review the transcript quotes associated with an analysis result. This makes it easier to distinguish a clear finding from a result that needs another look.
Keep people in the review
AI analysis can be wrong. Use the recording, transcript, and your own assessment when a lead-quality decision affects follow-up or a partner conversation.
From setup to review
Put it to work.
- 01
Choose the review rules
Define the conversation details your team wants to check.
- 02
Review the result and its evidence
Read the supporting words rather than stopping at the automated label.
- 03
Add your assessment
Confirm or question the finding and record the appropriate next step.
A closer look
Useful answers before you start.
Explore the workflow above, then bring your own requirements to an early-access conversation.
Does AI decide whether every call should be paid?
Transcript analysis supports review. Commercial call qualification follows the rules configured for the call business, and a person should check disputed or uncertain results.
Can I see why a call was flagged?
The analysis workflow includes supporting transcript evidence where available. Review those quotes and the underlying conversation when evaluating the result.
Meet your next growth tool
Let’s connect the dots on your calls.
Get an early look at Lead Source, built for the way your business handles calls.