Focus on the transcript
The redaction workflow applies to text. Keep this distinct from the original recording, where the spoken information may still be present.
Sensitive information redaction
Keep sensitive details out of the saved transcript.
Apply transcript redaction controls to remove supported sensitive information from conversation text.
Teams & data controls · Built for US call workflowsSensitive information redaction
- Original text
- Sensitive payment detail spoken
- Transcript
- Supported detail removed
- Audio
- Managed separately
Choose the policy
Review the supported sensitive-information controls for transcripts.
Sensitive information redaction
- Original text
- Sensitive payment detail spoken
- Transcript
- Supported detail removed
- Audio
- Managed separately
Process and inspect
Check a sample transcript to understand the resulting text.
Sensitive information redaction
- Original text
- Sensitive payment detail spoken
- Transcript
- Supported detail removed
- Audio
- Managed separately
Review downstream handling
Confirm how recordings, reports, and connected tools handle the related information.
Explore the steps above. Sample details show the workflow, not a live account.
Teams & data controls
What changes in your day.
A useful call review rarely needs a customer's full card number. Redaction helps reduce the sensitive information retained in transcript text while keeping the surrounding conversation available for review.
Reduce what is carried forward
Apply the available redaction policy before transcript information is saved or passed through supported downstream workflows.
Review the complete data path
Check recordings, exports, and connected systems separately. Removing text in one place does not mean every copy of the conversation has been changed.
From setup to review
Put it to work.
- 01
Choose the policy
Review the supported sensitive-information controls for transcripts.
- 02
Process and inspect
Check a sample transcript to understand the resulting text.
- 03
Review downstream handling
Confirm how recordings, reports, and connected tools handle the related information.
A closer look
Useful answers before you start.
Explore the workflow above, then bring your own requirements to an early-access conversation.
Will this remove words from the recording?
No. Transcript redaction changes text, not the audio recording. Apply separate recording access and retention controls as appropriate.
Will it catch every possible sensitive detail?
Do not assume perfect detection. Review the supported rules and test representative conversations, especially before relying on redaction in a sensitive workflow.
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