Screen before routing
Incoming calls receive caller checks before ringing a destination. The call details keep the available screening results available for review.
Spam call screening
Check the caller before your team picks up.
Review incoming caller checks and use account-level filtering to hold back calls flagged as spam.
Conversation intelligence · Built for US call workflowsSpam call screening
- Incoming callCaller checks run
- Screening resultSpam indicators found
- ReviewFilter decision and usage visible
Review the account setting
Choose how the spam filter should handle flagged callers.
Spam call screening
- Incoming callCaller checks run
- Screening resultSpam indicators found
- ReviewFilter decision and usage visible
Inspect a screened call
Open the call's checks and see the available caller information.
Spam call screening
- Incoming callCaller checks run
- Screening resultSpam indicators found
- ReviewFilter decision and usage visible
Monitor the results
Review blocked calls and usage before changing the filter's sensitivity.
Explore the steps above. Sample details show the workflow, not a live account.
Conversation intelligence
What changes in your day.
Unwanted calls consume attention before anyone can judge the inquiry. Lead Source checks incoming callers before routing and gives owners and admins control over the account's spam filter.
Choose the filter setting
Owners and admins can manage the spam filter in account settings. Choose a level that fits your tolerance for unwanted calls and review the impact.
See the cost and the result
Call checks appear in usage so your team can see their cost. Review blocked calls as well as accepted ones rather than assuming screening is infallible.
From setup to review
Put it to work.
- 01
Review the account setting
Choose how the spam filter should handle flagged callers.
- 02
Inspect a screened call
Open the call's checks and see the available caller information.
- 03
Monitor the results
Review blocked calls and usage before changing the filter's sensitivity.
A closer look
Useful answers before you start.
Explore the workflow above, then bring your own requirements to an early-access conversation.
Can spam screening make mistakes?
Yes. Caller-check results can be incomplete or wrong. Review screening outcomes and your filter setting when investigating a blocked call.
Are caller checks free?
Caller checks are recorded as billed usage. Review the account's Usage page for the checks performed and their cost; they are separate from simply counting call minutes.
Meet your next growth tool
Let’s connect the dots on your calls.
Get an early look at Lead Source, built for the way your business handles calls.