# HVAC companies > Track HVAC repair, maintenance, and replacement inquiries by campaign. Review after-hours calls, service fit, and follow-up with a practical measurement plan. Canonical page: https://getleadsource.io/use-cases/hvac/ For HVAC companies ## Call tracking for HVAC companies. Track heating and cooling inquiries by campaign, service request, and call outcome. [Explore the walkthrough](https://getleadsource.io/demo/)[See the workflow](https://getleadsource.io/use-cases/hvac/#workflow) HVAC companies Illustrative journey - 01 Source No-cooling search ad - 02 Conversation Homeowner requests urgent repair - 03 Next step Callback with service team One inquiry. Its context stays connected. [Your workflow](https://getleadsource.io/use-cases/hvac/#workflow)[What to reviewThe tools](https://getleadsource.io/use-cases/hvac/#review)[Planning your review](https://getleadsource.io/use-cases/hvac/#decision-guide)[Common questions](https://getleadsource.io/use-cases/hvac/#questions) Built around your day ### Start with the way you work. A sudden temperature change can fill the phone with very different requests: no cooling, a maintenance visit, or a replacement estimate. Give each campaign a clear source and review the conversation before deciding which seasonal promotion earned useful demand. 01 #### Separate repair and replacement demand Use campaigns that distinguish emergency repairs, tune-ups, and installation estimates. Check that the calls match the service promoted. 02 #### Plan for evenings and demand spikes Use business-hour and fallback handling around the team actually answering. Review unanswered attempts during the busiest periods. 03 #### Keep timing in the lead record Record the requested service and preferred callback time. Use the call history to prepare the person following up. The question worth asking ### Did the campaign bring repair calls or installation opportunities? Review the request and recorded outcome alongside its campaign. Seasonal volume alone cannot tell you which promotion is producing the work you want. Bring these details into the review 01 Repair versus replacement inquiries 02 After-hours calls 03 Callback outcomes The tools behind the workflow ### Bring the right details together. [Website attribution & number swappingUse dynamic number insertion to connect website sessions, campaign information, and incoming calls.Explore feature](https://getleadsource.io/features/website-attribution/)[Business hours & fallback routingUse schedules and fallback handling to match incoming calls with the team's availability.Explore feature](https://getleadsource.io/features/business-hours/)[Callbacks & appointmentsOrganize callbacks, follow-up tasks, and appointments around the inquiry that started them.Explore feature](https://getleadsource.io/features/callbacks-appointments/) Make an informed choice ### Measure HVAC demand by service, timing, and the next action. HVAC call tracking connects heating and cooling campaigns with the service requests your team receives. Lead Source brings the campaign, call route, available conversation details, and recorded outcome into the review. That helps distinguish a no-cooling repair inquiry from a maintenance customer or someone considering a replacement system. Organize measurement around the decisions you make. Repair promotions, maintenance offers, and installation campaigns may have different budgets and follow-up timelines. Give them distinct campaign identities where you need a separate comparison. Record the requested service and whether the caller is in your service area before treating every incoming call as an equally useful lead. Illustrative HVAC campaign review Service campaign What qualifies the inquiry Outcome to record separately No-cooling repair A relevant repair request within the service area Whether the team arranged service or a callback Seasonal maintenance Interest in the advertised maintenance offer Whether a maintenance visit was actually booked System replacement A request to discuss a suitable installation project Estimate requested, completed, or still awaiting follow-up #### A hot week can change volume without proving an ad improved. Compare weather-driven demand, campaign changes, answer coverage, and service availability when interpreting a spike. A busy period may expose missed calls or an overwhelmed receiving team. Review those operational constraints before concluding that low bookings mean the campaign brought unsuitable traffic. Call tracking makes the sequence reviewable; it does not dispatch technicians. Inspect after-hours and overflow calls separately from normal-hours calls. Verify the configured route against the people actually available to answer, and save the next action in the lead record. For installation inquiries, allow a suitable follow-up window before judging the campaign. Keep completed sales separate from estimates so the report does not overstate revenue. #### Put the next step into practice. [Plan paid-search call measurementTrack the route from an HVAC ad or landing page to a phone inquiry.](https://getleadsource.io/learn/google-ads-call-tracking/)[Download a call qualification scorecardAdapt the evidence checklist to repair, maintenance, and installation requests.](https://getleadsource.io/templates/call-qualification-scorecard/)[Model the economics of your inquiriesUse your own qualification, booking, and contribution assumptions.](https://getleadsource.io/tools/call-tracking-roi-calculator/) Before you start ### A few useful details. Fit the setup to your actual campaigns, receiving team, and follow-up process. Does routing dispatch a technician automatically? + No. Call routing connects the caller to the receiving team. Dispatching a technician is a separate operational decision. How should hvac companies judge campaign performance? + Use the source, connection result, and the outcome your team records together. Review real conversations before treating every incoming call as the same kind of opportunity. [Explore all use cases](https://getleadsource.io/use-cases/)[Browse all features](https://getleadsource.io/features/)[Compare platforms](https://getleadsource.io/compare/) ### Put the workflow to the test. Use the reporting example with repair, maintenance, and replacement groups. Review setup, failure cases, and the evidence behind an outcome. [Read the practical guide](https://getleadsource.io/docs/agency-reporting-example/) Meet your next growth tool ### Let’s connect the dots on your calls. Get an early look at Lead Source, built for the way your business handles calls. [Explore the walkthrough](https://getleadsource.io/demo/)[Explore the platform](https://getleadsource.io/platform/)