# Call transcription

> Review English call transcripts alongside recordings, source information, and the call outcome. Explore the workflow with Lead Source.

Canonical page: https://getleadsource.io/features/transcripts/

[Call transcription
Read the conversation. Find the detail.
Review English call transcripts alongside recordings, source information, and the call outcome.

Explore the walkthrough](https://getleadsource.io/features/#intelligence)[See pricing](https://getleadsource.io/pricing/)

Conversation intelligence · Built for US call workflows

Lead Source Illustrative example

01 Open a processed call 02 Read with the source in view 03 Check and record the outcome

Conversation review

Caller

“I need a repair. Could someone call me back about an estimate?”

Caller I need a heating repair.

### Open a processed call

Choose a call with an available English transcript.

Conversation review

Caller

“I need a repair. Could someone call me back about an estimate?”

Team What time works for a callback?

### Read with the source in view

Review the conversation together with the campaign and call details.

Conversation review

Caller

“I need a repair. Could someone call me back about an estimate?”

Outcome Follow-up requested

### Check and record the outcome

Listen where needed and save the result your team can support.

Explore the steps above. Sample details show the workflow, not a live account.

[What you can do](https://getleadsource.io/features/transcripts/#capabilities)[The workflow](https://getleadsource.io/features/transcripts/#workflow)[Common questions](https://getleadsource.io/features/transcripts/#questions)[Related features](https://getleadsource.io/features/transcripts/#related)

Conversation intelligence

### What changes in your day.

Listening to an entire call is not always the fastest way to find a detail. A transcript gives your team a readable view of the conversation, helping you review the request and decide which parts deserve a closer listen.

01

#### Review conversations as text

Read the available transcript in the call workspace. Keep the words close to the campaign and lead details rather than copying them into a separate document.

02

#### Find context for a decision

Use the transcript to understand the service requested, questions raised, or next step discussed. Check the recording when wording is unclear or the decision matters.

03

#### Connect text with analysis

Transcript analysis can check the conversation against your rules. Review the evidence behind a result instead of treating an automated label as the whole answer.

From setup to review

### Put it to work.

- 01

#### Open a processed call

Choose a call with an available English transcript.

- 02

#### Read with the source in view

Review the conversation together with the campaign and call details.

- 03

#### Check and record the outcome

Listen where needed and save the result your team can support.

A closer look

### Useful answers before you start.

Explore the workflow above, then bring your own requirements to an early-access
conversation.

Which language is supported? +

The current transcript workflow is designed around English calls. Do not assume the same analysis or review experience is available for every language.

Should I treat a transcript as exact? +

No. Automated transcription can make mistakes, especially with poor audio, names, or overlapping speech. Check the recording when the precise wording matters.

Connect the next step

### Works with the rest of your call workflow.

[Call recordingReview recorded calls with their campaign, routing details, and saved outcomes.Explore feature](https://getleadsource.io/features/call-recording/)[AI transcript analysisCheck call transcripts automatically, review supporting quotes, and add a human assessment.Explore feature](https://getleadsource.io/features/ai-transcript-analysis/)[Sensitive information redactionApply transcript redaction controls to remove supported sensitive information from conversation text.Explore feature](https://getleadsource.io/features/transcript-redaction/)

[Browse all features](https://getleadsource.io/features/)[Find your use case](https://getleadsource.io/use-cases/)[Compare platforms](https://getleadsource.io/compare/)

Meet your next growth tool

### Let’s connect the dots on your calls.

Get an early look at Lead Source, built for the way your business handles calls.

[Explore the walkthrough](https://getleadsource.io/demo/)[Explore the platform](https://getleadsource.io/platform/)
