# Call flow builder & phone menus > Build greetings, keypad menus, and call-handling steps around the way your team answers. Explore the workflow with Lead Source. Canonical page: https://getleadsource.io/features/call-flows/ [Call flow builder & phone menus Give callers a clear next step. Build greetings, keypad menus, and call-handling steps around the way your team answers. Explore the walkthrough](https://getleadsource.io/features/#calling)[See pricing](https://getleadsource.io/pricing/) Call handling · Built for US call workflows Lead Source Illustrative example 01 Map the conversation 02 Build the steps 03 Try each branch Call flow builder & phone menus - Greeting Welcome to Northside Services - Menu choice Press 1 for a repair - Next step Connect to repair team ### Map the conversation Decide which greeting, choices, and receiving teams the caller needs. Call flow builder & phone menus - Greeting Welcome to Northside Services - Menu choice Press 1 for a repair - Next step Connect to repair team ### Build the steps Arrange the call flow and connect each choice to its next action. Call flow builder & phone menus - Greeting Welcome to Northside Services - Menu choice Press 1 for a repair - Next step Connect to repair team ### Try each branch Test the menu as a caller and check the route that follows each selection. Explore the steps above. Sample details show the workflow, not a live account. [What you can do](https://getleadsource.io/features/call-flows/#capabilities)[The workflow](https://getleadsource.io/features/call-flows/#workflow)[Common questions](https://getleadsource.io/features/call-flows/#questions)[Related features](https://getleadsource.io/features/call-flows/#related) Call handling ### What changes in your day. A caller should not have to guess which number to try next. A call flow gives the conversation a structure: hear a greeting, choose the right service, and connect to the team that handles it. 01 #### Start with a useful greeting Introduce the business and explain what the caller can do next. Keep the opening short enough that a person with an urgent request can move forward. 02 #### Guide callers with a phone menu Use keypad choices to separate services or departments. Interactive voice response, often called IVR, is the menu that responds to the caller's selection. 03 #### Review the path before using it Follow the configured steps and test the branches you expect callers to take. Make sure a wrong choice or unanswered destination still has a considered outcome. From setup to review ### Put it to work. - 01 #### Map the conversation Decide which greeting, choices, and receiving teams the caller needs. - 02 #### Build the steps Arrange the call flow and connect each choice to its next action. - 03 #### Try each branch Test the menu as a caller and check the route that follows each selection. A closer look ### Useful answers before you start. Explore the workflow above, then bring your own requirements to an early-access conversation. Is a phone menu an AI receptionist? + No. A keypad menu follows the choices and steps you configure. It does not mean an AI agent is holding an open-ended conversation or booking appointments for you. Should every campaign use a menu? + No. Some calls are best sent directly to a team. Use a menu when the caller's choice genuinely helps you connect them to the right place. Connect the next step ### Works with the rest of your call workflow. [Call routingSend callers to the right team with direct, priority, round-robin, and weighted call routing.Explore feature](https://getleadsource.io/features/call-routing/)[Business hours & fallback routingUse schedules and fallback handling to match incoming calls with the team's availability.Explore feature](https://getleadsource.io/features/business-hours/)[Call recordingReview recorded calls with their campaign, routing details, and saved outcomes.Explore feature](https://getleadsource.io/features/call-recording/) [Browse all features](https://getleadsource.io/features/)[Find your use case](https://getleadsource.io/use-cases/)[Compare platforms](https://getleadsource.io/compare/) Meet your next growth tool ### Let’s connect the dots on your calls. Get an early look at Lead Source, built for the way your business handles calls. [Explore the walkthrough](https://getleadsource.io/demo/)[Explore the platform](https://getleadsource.io/platform/)