# AI transcript analysis

> Check call transcripts automatically, review supporting quotes, and add a human assessment. Explore the workflow with Lead Source.

Canonical page: https://getleadsource.io/features/ai-transcript-analysis/

[AI transcript analysis
A result you can trace back to the words.
Check call transcripts automatically, review supporting quotes, and add a human assessment.

Explore the walkthrough](https://getleadsource.io/features/#intelligence)[See pricing](https://getleadsource.io/pricing/)

Conversation intelligence · Built for US call workflows

Lead Source Illustrative example

01 Request 02 Evidence 03 Review

Conversation review

Caller

“The heater stopped working. I need someone to repair it.”

Finding Repair request mentioned

### Find the service the caller asked for.

The example rule looks for a repair request. The reviewer can inspect the words behind the finding.

Conversation review

Caller

“The heater stopped working. I need someone to repair it.”

Supporting quote “I need someone to repair it.”

### See the phrase behind the result.

The supporting text helps a reviewer understand why the rule matched. Check the recording when exact wording matters.

Conversation review

Caller

“Could someone call me back tomorrow morning?”

Outcome Callback to arrange

### Keep the decision with your team.

An analysis result supports the review. A person confirms what happened and chooses the appropriate follow-up.

Explore the steps above. Sample details show the workflow, not a live account.

[What you can do](https://getleadsource.io/features/ai-transcript-analysis/#capabilities)[The workflow](https://getleadsource.io/features/ai-transcript-analysis/#workflow)[Common questions](https://getleadsource.io/features/ai-transcript-analysis/#questions)[Related features](https://getleadsource.io/features/ai-transcript-analysis/#related)

Conversation intelligence

### What changes in your day.

An automated label is useful only if your team can understand why it appeared. Lead Source brings the analysis and the supporting conversation together so a reviewer can check the result before using it in a business decision.

01

#### Check for the details you care about

Set analysis rules around the conversation you want to review. Focus on useful signals, such as the service requested or a phrase that needs attention.

02

#### See evidence beside the result

Review the transcript quotes associated with an analysis result. This makes it easier to distinguish a clear finding from a result that needs another look.

03

#### Keep people in the review

AI analysis can be wrong. Use the recording, transcript, and your own assessment when a lead-quality decision affects follow-up or a partner conversation.

From setup to review

### Put it to work.

- 01

#### Choose the review rules

Define the conversation details your team wants to check.

- 02

#### Review the result and its evidence

Read the supporting words rather than stopping at the automated label.

- 03

#### Add your assessment

Confirm or question the finding and record the appropriate next step.

A closer look

### Useful answers before you start.

Explore the workflow above, then bring your own requirements to an early-access
conversation.

Does AI decide whether every call should be paid? +

Transcript analysis supports review. Commercial call qualification follows the rules configured for the call business, and a person should check disputed or uncertain results.

Can I see why a call was flagged? +

The analysis workflow includes supporting transcript evidence where available. Review those quotes and the underlying conversation when evaluating the result.

Connect the next step

### Works with the rest of your call workflow.

[Lead scoring & quality rulesUse conversation rules and scores to help your team review the quality of incoming leads.Explore feature](https://getleadsource.io/features/lead-scoring/)[Call transcriptionReview English call transcripts alongside recordings, source information, and the call outcome.Explore feature](https://getleadsource.io/features/transcripts/)[Call qualification & disputesApply commercial call rules and review disputed outcomes against the call details and agreed terms.Explore feature](https://getleadsource.io/features/call-qualification/)

[Browse all features](https://getleadsource.io/features/)[Find your use case](https://getleadsource.io/use-cases/)[Compare platforms](https://getleadsource.io/compare/)

Meet your next growth tool

### Let’s connect the dots on your calls.

Get an early look at Lead Source, built for the way your business handles calls.

[Explore the walkthrough](https://getleadsource.io/demo/)[Explore the platform](https://getleadsource.io/platform/)
