# Troubleshooting

> Check account access, missing attribution, unanswered calls, and API delivery before changing live settings.

Canonical page: https://getleadsource.io/docs/support/

Lead Source documentation

## Troubleshooting

Check account access, missing attribution, unanswered calls, and API delivery before changing live settings.

Documentation

[Overview](https://getleadsource.io/docs/)
[Getting started](https://getleadsource.io/docs/getting-started/)[Tracking numbers](https://getleadsource.io/docs/tracking-numbers/)[Call routing setup](https://getleadsource.io/docs/call-routing/)[Website number swapping](https://getleadsource.io/docs/website-attribution/)[Call review and reporting](https://getleadsource.io/docs/call-review/)[Send events to another tool](https://getleadsource.io/docs/webhooks/)[API access](https://getleadsource.io/docs/api/)[Publisher ping and handoff](https://getleadsource.io/docs/publisher-ping-post/)[A pay-per-call example](https://getleadsource.io/docs/pay-per-call-workflow/)[An agency reporting example](https://getleadsource.io/docs/agency-reporting-example/)[Troubleshooting](https://getleadsource.io/docs/support/)

Reviewed October 15, 2026

### Start with the visible symptom

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#### Missing calls

Check the selected account, date window, and timezone. Confirm the published number belongs to that account and the expected campaign.

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#### No answer or wrong destination

Review the active route, business hours, and the call timeline. Make an intentional test before changing an ad or releasing a number.

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#### Missing website source

Check the generated snippet, configured website, pool availability, consent behavior, and mobile phone links. Unknown source data should stay unknown.

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#### API or integration failure

Keep the request reference, time, and non-sensitive error text. Check the key scope, destination, schema, and retry instructions. Do not send API keys, raw caller details, or recordings in an initial support message.

### What the preview can show

The application preview is a read-only demonstration using fictional data. It cannot validate live carrier setup, account permissions, delivery, or billing. Use a properly configured account for operational testing.

[Getting started](https://getleadsource.io/docs/getting-started/)[Application walkthrough](https://getleadsource.io/demo/)

[Explore the walkthrough](https://getleadsource.io/demo/)[Review product availability](https://getleadsource.io/integrations/)