# Call routing setup

> Connect a tracking number to the right US phone and test hours, no answer, and fallback behavior.

Canonical page: https://getleadsource.io/docs/call-routing/

Lead Source documentation

## Call routing setup

Connect a tracking number to the right US phone and test hours, no answer, and fallback behavior.

Documentation

[Overview](https://getleadsource.io/docs/)
[Getting started](https://getleadsource.io/docs/getting-started/)[Tracking numbers](https://getleadsource.io/docs/tracking-numbers/)[Call routing setup](https://getleadsource.io/docs/call-routing/)[Website number swapping](https://getleadsource.io/docs/website-attribution/)[Call review and reporting](https://getleadsource.io/docs/call-review/)[Send events to another tool](https://getleadsource.io/docs/webhooks/)[API access](https://getleadsource.io/docs/api/)[Publisher ping and handoff](https://getleadsource.io/docs/publisher-ping-post/)[A pay-per-call example](https://getleadsource.io/docs/pay-per-call-workflow/)[An agency reporting example](https://getleadsource.io/docs/agency-reporting-example/)[Troubleshooting](https://getleadsource.io/docs/support/)

Reviewed October 15, 2026

### Build a route you can explain

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#### Choose who answers

Use the receiving US business phone or a configured team destination. Call tracking connects callers to your business; pay per call adds buyer eligibility and terms.

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#### Set the path

Open Call routing, select the campaign or number, and choose the intended route. Review hours, menu choices, and any fallback before activation.

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#### Test both outcomes

Test a successful answer and a deliberate no-answer case. Check the call timeline for the actual attempt and final outcome.

### Troubleshooting the handoff

If the wrong phone rings, check the selected account, the number assignment, and the active route. If a call stops outside business hours, inspect the schedule and fallback. A configured fallback does not guarantee that the next person answers.

[Review a call](https://getleadsource.io/docs/call-review/)[Pay-per-call example](https://getleadsource.io/docs/pay-per-call-workflow/)

[Explore the walkthrough](https://getleadsource.io/demo/)[Review product availability](https://getleadsource.io/integrations/)